Shipping policy
Below you’ll find details about our delivery times, shipping costs, and what you can expect when shopping with us.
Delivery Times & Conditions
Delivery terms are shown at checkout under each available shipping option.
📦 Processing time: 2–3 business days.
🚚 Delivery within Sweden: 2–5 business days after we have dispatched your order.
🌍 Delivery outside Sweden: 5–10 business days depending on the carrier and destination.
If a specific item has a longer delivery time, this will be indicated on the product page.
Delivery Delays & Cancellation
If we become aware of a delay, we’ll notify you by email.
✔ You always have the right to cancel your purchase in the event of a delivery delay.
We always do our utmost to fulfil every order, but in some cases factors beyond our control may affect delivery times, such as problems at our supplier or carrier. We reserve the right to disclaim liability for compensation in the event of delivery delays.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, size and delivery address of your order.
To check the exact shipping cost before ordering, add your items to the cart and proceed to checkout.
Carriers & Tracking
We work with well-known carriers to ensure a safe and smooth delivery. Once your order has been dispatched you will receive a confirmation with a tracking number so you can follow your shipment.
Delayed or Lost Shipments
If your delivery takes longer than expected:
📩 Contact us at info@norrgarden.shop and we’ll help you track your order.
🛑 If the package is lost or damaged in transit, we’ll help you resolve it.
Incorrect Delivery Address
Please double-check your delivery address when ordering. If you enter an incorrect address and the package is returned to us, you may need to pay a new shipping cost for us to send it again.
International Orders & Customs Fees
For orders outside Sweden, customs duties and import charges may apply depending on local regulations in your country. These charges are paid by the recipient and we unfortunately have no control over these costs.
📩 Questions about your delivery?
Don’t hesitate to contact us at info@norrgarden.shop – we’re always happy to help!