Company Information

The content of this online store is provided, updated and managed by:

Ililo Consulting AB
Fivelstad Norrgården 110, 591 93 Motala, Sweden
Company registration number: 559027-3545
Email: info@norrgarden.shop

Norrgården Custom Woodworking is a brand used for our web shop and marketing. When Norrgården Custom Woodworking is mentioned in our terms and policies, it refers to the legal entity Ililo Consulting AB.

 

Return & Refund Policy

We want you to feel confident about your purchase. That's why we offer all customers, no matter where you live, the right to return your item within 30 days of receiving your final item – without giving any reason.

How to do it
Notify us of your decision before the 30-day period ends. You can easily start a return or cancellation directly through your account. If you're unsure, contact us by email or phone and we'll guide you.

Refunds
We process your refund within 14 days of receiving the returned item. Refunds are made to the original payment method.

Exceptions
The right of return does not apply to custom-made or personalized products.

Your statutory right of withdrawal within the EU
If you are located within the EU, you always have at least 14 days' statutory right of withdrawal under EU consumer protection rules. Our 30-day policy is a voluntary addition that gives you more time – your statutory rights are never negatively affected.